Terms & Conditions

Confirmation of your registration

Once we have received the enrollment form, we will send you the confirmation and the total invoice of the chosen program together with the payment link to proceed with the payment of 155€ as a deposit (non-refundable). Approximately 7 days before the start of the course, Cervantes E.I. will send you an email with detailed information (accommodation address, transfer details, emergency phone numbers, schedule, how to get from the airport, etc.). A bigger deposit is paid in the Spanish + Internship program (non-refundable amount): 155€ for the course and 145€ for the Internship.

Payment method

Bear in mind payments are only accepted in € (EUROS) and must be received by Cervantes E.I. before the start of the course.

• Bank transfer (All charges to be paid by the student).
• Credit card Payments (VISA, MASTERCARD).
• Paypal.

Enrolment cancellations

All cancellations should be notified in writing, within 10 days in advance of the start of the course. CERVANTES E.I. will return the amount paid in advance, except for the deposit of 155€ (300€ for the Spanish + Internship program). If for any reasons you cannot continue the course once started, your money will not be refunded.

For cancellations made less than 10 days before the start date, due to Acts of God or other justified reason, Cervantes EI will issue a credit for the amount paid to enjoy for one year from the start date of the initially reserved course.

If a private or shared apartment is booked, it is possible that a refund may not be able to be issued for renting with external providers.

The health insurance can not be cancelled once it has been contracted.

Students who require any type of invitation letter to obtain a student visa for their course and subsequently have to cancel due to denial of the visa, must send an original official certified document directly from the Embassy and the amount paid will be refunded minus €185 for processing fees and bank charges. If Cervantes E.I. does not receive this document, 100% of the program cost will be charged.

Number of minutes per lesson

50 minutes per lesson.

For example if you book the "Intensive 20" course you will receive 20 lessons per week, 4 lessons per day (Mon-Fri). That would be 20 x 50 = 1000 minutes per week.

Number of students per class

Maximum 10, average: 6. Teacher training: Max. 12. Junior Programme: Max. 15. Groups: To agree.

If there are only 2 students in the same level of general courses, the 20 lessons per week will be adjusted to 15 semiprivate lessons or adjusted into 10 private lessons if there is only 1 student. Culture lessons will be adjusted by 50% to private or semiprivate when there are 1 or 2 students in a class.

Special courses as Legal Spanish, Tourism, Hispanic Studies, DELE Preparation, University Preparation and Teacher Training with only 1 student per group will have class time adjusted by 25% to private lessons.

In the Junior Programme, if there are less than 3 students in the same level, students will attend the general courses while maintaining the activities of their special programme as long as the total number of students in the whole programme is minimum 3.

The school reserves the right to inform the student about the reduction in class duration at any time during the course. Students will not receive financial compensation for the reduction in class time.

Schedule

The class schedules can be in shift in the morning or afternoon depending exclusively on academic reasons and the type of course. The hours of the Intensive course are from 09:00 to 12:40 or from 14:30 to 18:10. Complementary classes take place before or after. Under no circumstances can be choose the schedule.

Levels/Test

Before arriving at school, all students, except total beginners, will have taken an online written test. The oral test is carried out by telephone before arrival or on the first day of the course at 8 in the morning. Our levels are defined according to the Common European Framework of Reference for Languages (CEFR) prepared by the Department of Language Policy of the Council of Europe, specifically the Curriculum Plan of the Instituto Cervantes.

Certificate/Report

Report with the grade obtained and certificate of attendance at the end of the course. To receive the certificate the student must have attended at least 80% of the classes.

Minimum Age

General course: 14 years, Junior programme: 13 years, Spanish + Internship: 17 years, Family Course: All ages. The minor student needs to be authorized by his/her parents or legal guardians. Students under 18 years old can only stay with a Spanish family.

Delays or no assistance

If you are going to be late for class, you must let us know in advance. If you are late, you will not be able to recover lost hours. The time limit to enter class is 10 minutes after its start.

Transfer service

On booking a transfer service, the student should inform regarding the time of arrival and flight number and any changes to these that may occur. If the student provides incorrect information or does not inform regarding any changes, the student will lose the service without a right of refund.

Exceptional circumstances

• Cervantes International reserves the right to make changes to the information on this website and in our brochures without previous notification.
• In case Cervantes cancels any course where students have enrolled for, these pupils will be refunded the full amount paid in advance.
• If for reasons beyond our control the school has to partially or completely close its premises, the students affected will receive their classes online or will have the option to postpone their classes for up to one year.

Holidays in Spain

There are no lessons on bank or public holidays and classes lost on those dates cannot be made up at other times. If there are 2 bank holidays in the same week, the school will give classes on one of these days. Classes missed due to public holidays will not be recovered. For bookings of 1 or 2 weeks in which a public holiday falls, a 50% discount in the enrollment fee will be offered (except for private classes which will be recovered during that week). You need to take into account that if there is a bank holiday on Sunday, the celebration of this holiday will move to Monday. However the lost hours of the private classes can always be made up.

Holidays 2023

6 January, 28 February, 6 April, 7 April, 1 May, 15 August, 12 October, 1 November, 6 December, 8 December, 25 December.

Christmas holidays 2023

From the 25th of December 2023 till the 5th of January 2024 (both included).