General Conditions

Complete the enrolment on-line form on our web page https://www.cervantes.to/enrollment.html and send us the deposit of 155 €.

On receipt of your deposit we will reserve your course (and accommodation if you have booked accommodation with us).
By e-mail you will receive confirmation of your course and outstanding fees as well as detailed information for your journey and stay.

Approximately 7 days before the course starts, CERVANTES EI will send you the accommodation address and the map location if you have booked accommodation with us.
Payment: Please note payments are only accepted in € (EUROS) and must be received by CERVANTES EI prior to the course starting date.

Enrolment cancellations

All cancellations should be notified in writing, within 10 days in advance, to the secretary of the Cervantes International, we will return the amount paid in advance, except for the deposit of 155 EUR. If for any reason you cannot continue with the course, your money will not be refunded.

Students who require any type of invitation letter to obtain a student visa for their course and subsequently have to cancel due to denial of the visa, must send an original official certified document directly from the Embassy. If Cervantes EI does not receive this document, 100% of the program cost will be charged.

For cancellations after an invitation letter has been issued, the penalty will be the one explained above, plus the cost of sending the invitation letter if the student had selected the express courier option.

Cancellations for students who already have visas will only be considered once the student provides proof of leaving the country and when the visa obtained through Cervantes EI is no longer valid. Furthermore, the cancellation will only be valid on the student’s return to their country of origin.

We cannot be held responsible for cancellations due to Acts of God, health issues, or personal problems.

Number of students per class

Maximum 10; average 5

In the event that only 1 or 2 students are enrolled in a course in the same level group, the school reserves the right to change the group course into a Private or Semi-private program. In this case, class hours will be reduced by 50%.
Students will not receive economic compensation for the reduction of class duration.
The reduction in class duration is justified by the Head of Studies of Cervantes EI on the basis that students benefit from more personalized attention from the teacher in smaller groups and the resulting positive effect this has in language acquisition.
Cervantes EI reserves the right to inform the student regarding the reduction in class duration at any time during the student’s course.

Levels/Test

Every Monday there is a test to decide the level of Spanish at 08.00 hrs., except on bank holidays, on which the test will take place the following Tuesday at 08.00.

Certificate/Report

Schedule

Classes may be scheduled during the morning or during the afternoon depending solely on academic reasons and type of course (Super Intensive Plus, Intensive Plus, Intensive or mixed, etc).
Cervantes EI reserves the right to change the class schedule and/or group composition in this regard, informing students a minimum of one hour prior to class.
Under no circumstance is a student able to choose their own schedule, including those taking private classes.

Starting Dates

The courses begin every week during the year, for all levels except beginners. Beginners normally can start every 2 or 3 weeks.

Minimum Age

16 years old (or 14 years old if the minor has authorisation from his/her parents or legal guardians).

Accommodation

Reservation of accommodation is weekly. We will reserve your room in a family, or in a flat, from one day before the start of the course (Sunday), until the Saturday after the end of the course. The price of the accommodation is per person and includes all the running costs.

Confirmation of your registration

Once we have received the enrolment form and a deposit of 155 €, we will send you an information pack, confirming the enrolment and enclosing the bill for the course which encloses all expenses of your stay.

Medical Insurance

Students enrolled in a Cervantes language course must be covered by medical insurance. We advise all citizens of the EU to bring the social security E111 document. If you require medical treatment, with this document and the medical bill you will be able to reclaim the medical expenses from your country of origin. We recommend that students from other countries take out a medical insurance policy provided by Cervantes that guarantees coverage for all types of medical care, including doctor visits, hospitalization, surgical treatment and various accidents. It does not cover medications and prescriptions outside of hospital care and does not cover dental care.

Delays and non-arrivals

If you are going to arrive late, we need to know this as soon as possible, you must let us know this in advance. If you arrive late, you will not be able to make up for the hours lost.

Exceptional circumstances

Holidays in Spain

There are no lessons on bank or public holidays and classes lost on those dates cannot be made up at other times. If there are 2 bank holidays in the same week, the school will give classes on one of these days. Classes missed due to public holidays will not be recovered. For bookings of 1 or 2 weeks in which a public holiday falls, a 50% discount in the enrollment fee will be offered (except for private classes which will be recovered during that week). You need to take into account that if there is a bank holiday on Sunday, the celebration of this holiday will move to Monday. However the lost hours of the private classes can always be made up.

Holidays 2020

Jan 6, Feb 28, Apr 9 and 10, May 1, Aug 15 and 19, Sep 8, Oct 12, Nov 2, Dec 7 and 8.

Christmas holidays 2020

From the 21st of December 2020 till the 1st of January 2021 (both included).