Terms & Conditions

General Conditions

Complete the enrolment on-line form on our web page http://www.cervantes.to
and send us the deposit of 65 €, as well as an accommodation deposit of 90 € if you have booked accommodation with us.

On receipt of your deposit we will reserve your course and accommodation.
By e-mail you will receive confirmation of your course and outstanding fees as well as detailed information for your journey and stay.

Approximately 7 days before the course starts and once full payment has been received, CERVANTES EI will send you the accommodation address and the map location.

Last minute enrolments:
students who enrol fewer than 10 days prior to the course starting date are required to pay all fees upon enrolment. Exceptions can be agreed with our company

Payment:
Please note payments are only accepted in € and must be received by CERVANTES EI 10 days prior to the course starting date.

Enrolment cancellations

The enrolment fee is not refundable. All cancellations should be notified in writing, within 10 days in advance, to the secretary of the Cervantes International, we will return the amount paid in advance, except for the deposit of 155 EUR. If for any reason you cannot continue with the course, your money will not be refunded.

Number of students per class

Maximum 9; average 5

The maximum class size is 9 students per class. Cervantes EI reserves the right to increase the class size to 12 students when necessary.
Cervantes EI reserves the right to reduce class duration up to 50% if the minimum 4 students per class is not reached.
The above applies to the courses Super Intensive, Intensive plus and Intensive, as well as the other school courses (this does not apply to private classes).
Students will not receive economic compensation for the reduction of class duration.
The reduction in class duration is justified by the Head of Studies of Cervantes EI on the basis that students benefit from more personalized attention from the teacher in smaller groups and the resulting positive effect this has in language acquisition.
Cervantes EI reserves the right to inform the student regarding the reduction in class duration at any time during the student’s course.

Levels/Test

Every Monday there is a test to decide the level of Spanish at 08.00 hrs., except on bank holidays, on which the test will take place the following Tuesday at 08.00.

Certificate/Report

Schedule

Classes may be scheduled during the morning or during the afternoon depending solely on academic reasons and type of course (Super Intensive Plus, Intensive Plus, Intensive or mixed, etc).
Cervantes EI reserves the right to change the class schedule and/or group composition in this regard, informing students a minimum of one hour prior to class.
Under no circumstance is a student able to choose their own schedule, including those taking private classes.

Starting Dates

The courses begin every week during the year, for all levels except beginners. Beginners normally can start every 2 or 3 weeks.

Minimum Age

16 years old (or 14 years old if the minor has authorisation from his/her parents or legal guardians).

Accommodation

Reservation of accommodation is weekly. We will reserve your room in a family, or in a flat, from one day before the start of the course (Sunday), until the Saturday after the end of the course. The price of the accommodation is per person and includes all the running costs.

Confirmation of your registration

Once we have received the enrolment form and a deposit of 155 €, we will send you an information pack, confirming the enrolment and enclosing the bill for the course which encloses all expenses of your stay.

Medical Insurance

Students enrolled in a Cervantes language course must be covered by medical insurance. We advise all citizens of the EU to bring the social security E111 document. If you require medical treatment, with this document and the medical bill you will be able to reclaim the medical expenses from your country of origin. We recommend that students from other countries take out a medical insurance policy provided by Cervantes that guarantees coverage for all types of medical care, including doctor visits, hospitalization, surgical treatment and various accidents. It does not cover medications and prescriptions outside of hospital care and does not cover dental care.

Payment method

Delays and non-arrivals

If you are going to arrive late, we need to know this as soon as possible, you must let us know this in advance. If you arrive late, you will not be able to make up for the hours lost.

Exceptional circumstances

Holidays in Spain and Christmas holidays

There are no lessons on bank or public holidays and classes lost on those dates cannot be made up at other times. If there are 2 bank holidays in the same week, the school will give classes on one of these days. Classes missed due to public holidays will not be recovered. You need to take into account that if there is a bank holiday on Sunday, the celebration of this holiday will move to Monday. However the lost hours of the private classes can always be made up.

Spain – National holidays 2017

1 & 6 January, 14 Apr, 1 May, 15 August, 12 October, 1 November, 6, 8 & 25 December.

Malaga – locals / regional holidays 2017

28 February, 19 August, 8 September.

Christmas holidays 2017

From the 25th of December 2017 till the 5th of January 2018 (both included).