Madrid
Payment conditions
To confirm your booking, a deposit of €250 must be paid. This deposit is deducted from the total price and is not an additional cost.
The remaining balance must be paid no later than 2 weeks before arrival.
After submitting the enrollment form, you will receive payment instructions by email. You can pay by bank transfer, credit card, PayPal, credit/debit card through PayPal (no PayPal account required), or via TransferMate, which is especially recommended for international transfers.
Last-minute bookings and visa-related bookings require full payment upfront.
Enrollment cancellations and changes
- All program fees must be paid at least 2 weeks prior to arrival otherwise we reserve the right to cancel the student's booking.
- The €250 deposit will not be returned for any cancellations made. For cancellations made less than 4 weeks before the start date, you will be charged the enrollment fee plus the cost of 2 weeks of the program (course and/or accommodation).
- For cancellations made less than 2 weeks or "no show" of the student for any reason, you will be charged the cost of 4 weeks for the program (course and/or accommodation) plus all extras reserved in your confirmed booking.
- Cancellations made once the invitation letter has been sent to you for a student visa application have special conditions (see section "Visa related cancellations").
- All refunds (including overpayments), under any circumstances, are subject to an administration fee of 10% (or a minimum of €75). Therefore, when a refund is issued, we will retain 10% of the total amount paid, in addition to the €250 deposit.
- All students who wish to cancel their program (course and/or accommodation) prior to arrival should notify don Quijote in writing by e-mail marketing@cervantes.to.
- Cancellations not received via the above aforementioned means will not be accepted.
- In no case whatsoever will a refund be made for the cost of the program or accommodation once the program has started.
- Changes in start dates made less than 2 weeks before your arrival are subject to a last-minute fee, and you will be charged the cost of 2 weeks for the program (course and/or accommodation) plus all extras reserved in your confirmed booking.
- Holidays & Course Break: For courses of more than 12 weeks, you can take up to one week off for holidays every four weeks of study. Changes must be requested at least one week in advance, before Monday of the previous week. No breaks, changes, or refunds apply to accommodation. Students will be charged for their full stay. In all other cases, taking a break during your course will incur a fee of €150, and accommodation must be paid in full for the original program length (subject to availability).
- We cannot be held responsible for cancellations due to Acts of God, health reasons, or personal problems.
Visa related cancellations
- Students who require any type of invitation letter to obtain a student visa for their course and subsequently have to cancel due to denial of the visa, must send an original official certified document directly from the Embassy. If Cervantes EI does not receive this document, 100% of the program cost will be charged. A refund will not be possible in the period of time between the student receiving the visa letter and submitting the application for the visa, including if the student decides not to apply for the visa for any reason.
- If Cervantes EI does not receive this document, 100% of the program cost will be charged.
- Cancellations for students who already obtained a visa will only be considered once proof is provided that the visa is no longer valid and the student has returned to their country of origin.
- All cancellations will incur a cancellation penalty of 250 € of the advance payment.
- For cancellations made less than 6 weeks before the start date, the minimum charge of the cancellation fee is the cancellation penalty of 250€ plus 2 weeks of program and accommodation.
- For cancellations made less than 2 weeks or ‘no show’ of the student for any reason, you will be charged the cost of 4 weeks for the program (course and/or accommodation) plus all extras reserved in your confirmed booking
- We cannot be held responsible for cancellations due to Acts of God, health issues, or personal problems.
- All reimbursements we incur an administrative fee to cover the administrative costs of returning your money. The administrative fee charged will be 10% of the amount to be refunded (with a minimum of 55 €). Refunds will be made via bank transfer and will carry a minimum administration fee of 35 €.
- For cancellations after an invitation letter has been issued, the penalty will be the one explained above, plus the cost of sending the invitation letter if the student had selected the express courier option.
Exceptional circumstances
- Cervantes Escuela Internacional reserves the right to make changes to the information on this website and in our brochures without previous notification.
- We are not responsible for printing errors that may appear
Holidays in Madrid
There are no lessons on bank or public holidays and classes lost on those dates cannot be made up at other times. If there are 2 bank holidays in the same week, the school will give classes on one of these days. Classes missed due to public holidays will not be recovered. You need to take into account that if there is a bank holiday on Sunday, the celebration of this holiday will move to Monday. However the lost hours of the private classes can always be made up.
Madrid – holidays 2026
Thursday, April 2 2026; Friday, April 3 2026; Friday, May 1 2026; Saturday, May 2 2026; Friday, May 15 2026; Saturday, August 15 2026; Monday, October 12 2026; Sunday, November 1 2026; Monday, November 2 2026; Monday, November 9 2026; Sunday, December 6 2026; Monday, December 7 2026; Tuesday, December 8 2026; Friday, December 25 2026.
Disclaimer
Cervantes & Cervantes DEBLA SL, owner of the brand “Cervantes Escuela Internacional”, in collaboration with Spanish & Internship Consultant SL , offers Spanish programs in Madrid through the partner schools Enforex and Don Quijote. Subject to the limitations in the terms and conditions indicated in the above sections and to the extent permitted by law, we will only be liable for direct damages caused by an attributable shortcoming of our obligations with respect to our services, up to a total amount equivalent to our commission.
To the extent permitted by law, we shall not be liable for (i) any punitive and consequential loss of damages; (ii) any inaccuracy relating to the information of the partner school as made available on our platform; (iii) the services provided by the partner school or the accommodation provider or their failure to provide these services; (iv) any damages arising from the use or inability to use our website; (v) any possible changes (course, classes, accommodation) that the partner schools are obligated to make; (vi) any (personal) injury, death, property damage, or damage attributable to the partner school or accommodation provider whose services are offered via our platform, including cancellation, strikes, force majeure, or any other event out of our control. The offering of services on our website does not constitute any endorsement or recommendation of such services by Cervantes & Cervantes DEBLA SL and Spanish & Internship Consultant SL.
You acknowledge and accept the partner school is solely responsible and assumes all responsibility and liability regarding the provision of courses, activities, and accommodation. Cervantes & Cervantes DEBLA SL and Spanish & Internship Consultant SL do not act as the merchant of record and are not a (re)seller of any products or services available on our platform. Any claims related to the services provided should be made directly to the school/ accommodation provider. Cervantes & Cervantes DEBLA SL and Spanish & Internship Consultant SL are not responsible for and disclaim any liability with respect to such claims.
Jurisdiction and dispute resolution
These terms and the provision of our services shall be governed by and construed in accordance with Spanish Law. Any disputes arising from these general terms and conditions shall be exclusively submitted to the competent courts in Malaga, Spain. Notwithstanding for consumers, the law may foresee other rules regarding jurisdiction.
Service provider School general conditions
Please read the service provider School general conditions here